Families travelling with children can choose among the following dream options:

• Children (0-6) stay free of charge when sharing existing bedding with their parents.
• For babies (0-2), you can add a baby cot at 10 euros per stay via the Guest Login.
• If you travel with kids older than 6 years, we recommend our 3- and 4-bed rooms.

Do you want to book more than 8 rooms? Our group department will be happy to prepare an offer for you. Please write an email to gruppen@mcdreamshotels.de

If you have booked your stay directly with us, you can use the cancellation button in the Guest Login in accordance with our cancellation terms.

Depending on the booking platform, you can either change / cancel bookings yourself in the corresponding portal or call your booking agent.

At McDreams, everything is geared around giving you the perfect night’s sleep. That’s why we’ve decided to leave the baking to the bakers. In turn, our guests enjoy the best rates available.

To get your day off to a dream start, we recommend visiting one of the bakeries located near the hotel.

At our hotels in Düsseldorf, Essen, Leipzig, Ingolstadt and Stuttgart, you have the option to book and pay for breakfast via the Guest Login.

Dogs are welcome at McDreams ❤️!

• We charge 10 euros per dog per night
• 2 dogs per room are permitted
• Bookable during check-in via Guest Login under ‘Extras’

Other pets are best left at home and cannot be accommodated.

McDreams is a digital hotel an does not have a physical front desk.

• Online check-in
• Self-check-in terminal at the hotel

Online check-in information:
In order to obtain your room access details, please complete the online check-in process, then activate your digital room key on the day of arrival.

Self-check-in terminal information:
Please have your smartphone ready. Once you have completed the self-check-in at the terminal, you can retrieve your room access details via your mobile web browser. There will be no printout at the terminal. Please also make sure you have access to your communication channel of choice (email, WhatsApp, SMS).

• View your booking summary (future and past bookings)
• Manage bookings
• Cancel bookings (according to cancellation terms)
• Change bookings
• Download invoice
• Check in online
• Make payments
• Integrated MyStay

You can create a personal profile and save all your data in one place. This has the following advantages:

• Capture data once! - No more entering of personal data multiple times
• Save time! - You can book and check in faster when logged in.
• Leave your wallet in your pocket! - Store your payment details.
• Manage all bookings in one app! - See all your bookings at a glance.

Quickly access your bill! - View and download your hotel bill up to 7 days after check-out.

You will find all information about parking options and conditions under MyStay.

There is usually enough parking space available. It is not possible to pre-book a parking space.

All of our hotels offer a free Wi-Fi service. You will find further information in the Guest Login.

Your dream room will be ready for you from 3 pm.

For early check-in, use the online check-in and activate your digital room key in the Guest Login on the day of arrival. As soon as your room has been cleaned, you will receive a message from us.

Good news for late risers: Check-out time at McDreams is 11 am.

Late check-out is not available at McDreams. You do have the option to extend your stay.

Did you book directly through us? Extend your stay with just a few clicks in the Guest Login.

Did you book via a third party? Contact us and we will check availability.

When hotel rooms are cleaned after your stay, housekeeping staff will find and safely store any left-behind items. Please contact us via chat on our website or email us if you have left something behind at the hotel.

Once you arrive, your room will only be cleaned upon your request as we try to reduce our environmental impact. Thank you for your support!

You are staying for multiple nights and would like your room cleaned? You can ask for additional cleaning via the Guest Login.

In Germany, you don’t need to buy water in expensive and environmentally damaging plastic bottles - it comes out of the tap for free! Tap water in Germany is strictly monitored and is perfectly safe.

We are a non-smoking hotel, however we do have a designated smoking areas outside the building. If you choose to smoke in the designated smoking areas, please be mindful of others around you. Stay healthy!